Service Agreement
Thank you for selecting Encore Catering as your provider for excellent service and cuisine!
The purpose of Encore Catering is to provide the Community Culinary School of Charlotte with funding while creating a realistic learning model for its students and alumni. Our staff is comprised of students and graduates of the CCSC program that are supervised and mentored by experienced leaders in our industry. We proudly continue the legacy of our school by creating futures for its students, who in turn offer legendary food and service to the Charlotte community!
In order to best serve you we would like to present some
policies and guidelines that we have found to be effective in maintaining our
company’s quality standards. All Encore policies are subject to change at the
discretion of our management.
Event Reservation, Guest Count, Deposit
We are happy to commit a date and time slot for your event. We reserve the right to require a deposit in order to book your event. At the time of booking, an approximate guest count will be requested. Also, an approximate menu will be selected for the purpose of determining a budget.
We ask for a guaranteed guest count no less than 7 days
from the event. Guest counts may be reduced no less than 72 hours from the
event, but may not be increased. Billing will be based on the final guaranteed
guest count at the 72 hour point. We will not be responsible for preparing
product for more than the guaranteed number of guests provided us. Nor will we
refund any portion of the final bill due to a reduction in guest count past the
72 hour cutoff. The deposit amount will be based on this guest count. The
deposit amount will not exceed 50% of the total expected final bill. The
remaining balance will be due by or before the date of the event.
Cancellation Policy
Clients have the right to cancel an event for any reason,
and will receive a 100% refund of any deposits if cancellation is made 30 or
more calendar days from the event. For events that are cancelled from 3 to 7
calendar days of the event we will require payment of 50% of the total bill. If
an event is cancelled within 3 days of the scheduled event date we will require
payment in full for the total expected bill.
Menu & Food Requirements
Due to the nature of our company and its mission, we have liberal requirements for food minimums in most cases. We normally prefer to not prepare events for less than 18 people, except for special events, but exceptions do come up! However, even though we may accommodate a smaller group, we reserve the right to limit menu selections for practical reasons. We do in most cases require menus to be set no less than 7 days prior to a reserved function. 21 days is preferable.
Encore Catering is recognized as a licensed and inspected
retail food and beverage vendor in the State of North Carolina and Mecklenburg
County. In accordance with Mecklenburg County Health Department regulations we
are not able to allow guests to remove any food from the premises for any
reason.
Rental Items
Encore is pleased to offer at no additional cost any disposable goods required to serve regular menu items that are produced by Encore Catering. We will not provide any goods or equipment related to food and beverage items not purchased from Encore. These items include but are not limited to plates and forks for wedding cakes, cups for alcoholic beverages, etc. We are able to provide these items for a fee!
We will provide any serving or holding equipment required for standard menu items at no additional cost. This includes chafing dishes, bowls, platters, serving utensils, etc. If it becomes necessary for us to rent items either out of necessity or by customer preference, we will acquire those agreed upon items and offer them to our clients at our cost. We will pass along to our clients the related standard delivery charges that we incur from our vendors.
In the event that we are able to handle the transportation
of rental goods ourselves, we will charge appropriately for our time, fuel, and
services. Doing so generally represents a substantial cost to our clients, but
may not always be possible. Clients are responsible for the welfare and
condition of all rented items. Any damage or loss of rental items will be
charged back to the client.
Alcohol Policy
Encore Catering does not at this time hold permits that
allow us to sell alcoholic beverages of any kind. Therefore our clients wishing
to serve alcoholic beverages during their events are required to purchase such
products themselves. We are however able to provide staff to serve alcoholic
beverages, as well as any equipment or supplies necessary to facilitate such
activity. For our own liability and the safety of our clients and their guests
we reserve the right and will support our staff members 100% in observing and
enforcing the laws and policies of alcoholic beverage service in the State of
North Carolina.
Standard Fees and Liabilities
All clients are charged the standard North Carolina and Mecklenburg County food sales tax of 9.25%, unless we are provided evidence of tax exempt status. A gratuity of 18% of the total food bill will be automatically charged for all events where Encore staff is present during the event. Gratuity does not apply to drop-off or pick-up items.
All events whether staffed or drop-off will incur a delivery fee of $25 within the Charlotte city limits. Events taking place outside the Charlotte city limits will require a delivery fee of $35.
All events incur an administrative setup fee of 3%. The
client will be responsible for any additional costs incurred by Encore in the
course of providing food and service (ie- parking fees, docking fees, etc.).
Encore Catering and/or its staff will not be held responsible for any damage
done to 3rd party facilities, except where there is an obvious burden of
excessive and unreasonable conduct on behalf of Encore or its staff.
Staffing
At the time that a menu is decided on and all of the details are finalized for each event, we will decide what our staffing needs will be and make our clients aware of those needs. As a guideline we recommend one service attendant for every 20 guests, and 1 bartender for every 75 guests where applicable.
Our fee for staffing is $20 per staff / per hour. Staffing fees are accrued by whole hours only, and are always rounded up, not down. Staffing fees are calculated from the time that staff arrives on-site to set up until the time the event ends and the last staff member has left the premises.
By booking your event with us you are accepting the terms of this contract.
For events with food sales exceeding $1,000.00 we require
a signed contract agreement and a minimum 50% deposit.
We look forward to serving you both now and in the future!
Sincerely,
Encore Staff and Management
Client _________________________________________________ Event Date
___________________
I have read and fully understand the policies of Encore Catering that have been
communicated in this document.
As a client of Encore Catering I agree to adhere to these policies. I understand
that this contract is a binding document, and that my signature represents my
commitment to fulfill my obligation pursuant to this transaction.
Signed (client)___________________________________________ Date
________________________
Encore Catering
A full-service catering company supporting the mission of The
Community Culinary School of Charlotte
2401-A Distribution St. Charlotte, NC 28203 voice: 704-790-8646
fax: 704-790-6368
e-mail us